“For prospecting, e-mail is not a substitute for a well conceived direct mail program. E-mail open rates are declining. If truth be told, direct mail may actually cost less than e-mail, and generate a superior return on investment (ROI). E-mail is great for maintaining relationships with customers. If you rely on e-mail for prospecting, you will probably be out of business, whether in a good or bad economy.”
- David Kanter of Acculist USA